Strategic Customer Service with RPA and AI

Course Description:

Strategic Customer Service with RPA and AI is a comprehensive course designed to equip participants with the knowledge and skills needed to revolutionize customer service using cutting-edge technology. Throughout this course, participants will delve into the world of Robotic Process Automation (RPA) and Artificial Intelligence (AI) and explore how these tools can be strategically employed to enhance customer service operations. From understanding the fundamentals of RPA and AI to implementing them effectively in customer interactions, this course covers it all. Participants will learn practical strategies and best practices for integrating RPA and AI into existing customer service processes, ultimately empowering them to deliver exceptional customer experiences in today's digital age.

Modules Covered:

Module 1: What is Customer Service or Define Customer Service?
Module 2: The Importance of Customer Service
Module 3: Four key principles of Customer Service in the Retail Business
Module 4: 16 key customer service skills in the Outsourcing Industry
Module 5: Customer Service in Retail Business
Module 6: Different types of customers in the Retail Business
Module 7: Type of customers to take care of after purchase or service in the Retail and Outsourcing Business
Module 8: 10 types of Customer Service Channels
Module 9: How to Appreciate Customers?
Module 10: Importance of BPO Customer Support Service
Module 11: Customer Service Experience
Module 12: Strategies and Tools for Delivering Great Customer Service
Module 13: Case Study
Module 14: Course Overview
Module 15: Introduction to ChatGPT
Module 16: Implementing ChatGPT in Customer Service
Module 17: Managing Challenges in ChatGPT-Powered Customer Service
Module 18: Implementing ChatGPT in Customer Service - Best Practices
Module 19: Ensuring Ethical and Responsible use of ChatGPT in Customer Service
Module 20: Creating ChatGPT Responses
Module 21: Ensuring a Seamless Customer Experience
Module 22: Handling Sensitive Customer Issues
Module 23: Monitoring and Improving ChatGPT Performance
Module 24: Case Studies and Examples
Module 25: Future Trends and Developments
Module 26: Customer Service & RPA
Module 27: Automated Data Entry and Processing
Module 28: Order Processing
Module 29: Customer Onboarding
Module 30: Invoice Processing
Module 31: Query Resolution
Module 32: Appointment Scheduling
Module 33: Customer Feedback Analysis
Module 34: Legacy System Integration
Module 35: Compliance Monitoring
Module 36: Fraud Detection
Module 37: Customer Account Updates

Training Outcome:

• Gain a solid understanding of Robotic Process Automation (RPA) and Artificial Intelligence (AI) concepts and their relevance in customer service.


• Learn how to identify opportunities for implementing RPA and AI technologies to streamline customer service workflows and improve efficiency.


• Acquire practical skills in selecting, implementing, and managing RPA and AI solutions tailored to specific customer service needs.


• Develop strategies for leveraging RPA and AI to personalize customer interactions, anticipate needs, and deliver proactive support.


• Enhance problem-solving abilities by utilizing RPA and AI tools to analyze customer data, identify trends, and drive informed decision-making in customer service operations.