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“Responsible AI is not just about liability — it's about ensuring what you are building is enabling human flourishing.”

Course Description:

Our ITIL (Information Technology Infrastructure Library) course provides a comprehensive understanding of IT service management best practices. You'll learn how to align IT services with the needs of the business, improve service delivery, and optimize IT processes. Through practical examples and real-world case studies, you'll gain insights into how to effectively manage IT services across their lifecycle, from design and transition to operation and continual improvement. This course is ideal for IT professionals seeking to enhance their skills and knowledge in service management methodologies.

Modules Coverd:

Module 1: Introduction
Module 2: Service Management
Module 3: Four Dimensions
Module 4: Service Value System
Module 5: Introduction to 7 Guiding Principles
Module 6: Service Value Chain
Module 7: ITIL Practices
Module 8: ITIL- 4 Quiz

Training Outcome:

  • Understand the fundamental principles and concepts of ITIL framework.

  • Learn how to identify and prioritize business requirements for IT services.

  • Acquire the skills to design, implement, and manage IT service strategies aligned with organizational objectives.

  • Gain proficiency in incident management, problem management, change management, and other key ITIL processes.

  • Develop the ability to measure, monitor, and improve IT service performance to meet business needs effectively.

    Certificate of Achivement

    Kudos to your dedication towards learning and improving your skills with a respected certificate recognized globally.

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