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Customer Service Management

Customer Service Management

Dhs. 800.00 AED
Dhs. 1,600.00 AED Dhs. 800.00 AED
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Course Description:


This course is designed to equip you with the essential skills and knowledge needed to excel in customer service management. You will learn how to effectively handle customer interactions, resolve issues, and maintain positive relationships with clients. The course covers key topics such as communication strategies, conflict resolution, customer satisfaction, and the use of technology in customer service. By the end of the course, you will be prepared to lead a customer service team, enhance customer experiences, and contribute to the overall success of your organization.


Modules Covered:


Module 1: What is Customer Service or Define Customer Service?
Module 2: The importance of Customer Service
Module 3: Four key principles of Customer Service in the Retail Business1
Module 4: 16 key customer service skills in the Outsourcing Industry
Module 5: Customer Service in Retail Business
Module 6: Different types of customers in the Retail Business
Module 7: Type of customers to take care of after purchase or service in the Retail and Outsourcing Business
Module 8: 10 types of Customer Service Channels
Module 9: How to Appreciate Customers?
Module 10: Importance of BPO Customer Support Service
Module 11: Customer Service Experience
Module 12: Strategies and Tools for Delivering Great Customer Service
Module 13: Case Study


Training Outcome:


  • Develop the ability to communicate effectively with customers, addressing their needs and concerns with clarity and empathy.

  • Gain techniques to manage and resolve customer complaints and conflicts efficiently, ensuring positive outcomes.

  • Learn strategies to boost customer satisfaction and loyalty through exceptional service and personalized experiences.

  • Acquire the skills to lead and motivate a customer service team, fostering a collaborative and productive work environment.

  • Understand how to leverage technology and tools to streamline customer service processes and improve overall efficiency.

    • Learning Outcome

    Certificate of Achivement

    Kudos to your dedication towards learning and improving your skills with a respected certificate recognized globally.

    Customer Reviews

    Based on 46 reviews
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    54%
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    M
    Marwaan elMinhas
    EXTREMELY VALUABLE

    This course focuses on customer service in the telecommunications industry, including resolving technical issues and providing support.

    S
    Saabiq elSalam
    LEARNED A LOT

    HBM eUniversity course covers customer service in the entertainment industry, including ticketing assistance and ensuring a memorable experience.

    F
    Fahmi alRahimi
    INFORMATION BRILLIANTLY DELIVERED

    I have studied customer service in the education sector, emphasizing student support and academic guidance.

    I
    Ihaab alAmmar
    FUN AND EXCITING

    The team of HBM eUniversity has introduced customer service leadership, including inspiring and motivating customer service teams.

    S
    Shaqeeq elShah
    COMPLETED THIS COURSE RECENTLY

    The faculty of the course introduces customer service in the real estate sector, emphasizing property inquiries and facilitating smooth transactions.

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